No products in the cart.
CategoriesYACOOB’s Return & Warranty Policy
At YACOOB Electric, we are committed to providing high-quality electrical products that meet your needs and expectations. We strive to ensure your complete satisfaction with every purchase. If you need to return, exchange, or request warranty service for your item, please review our policy below for guidance:
1- Returns & Refunds
We accept returns within 3 days from the date of delivery under the following conditions:
- The product must be unused, in its original packaging, and include all accessories and manuals.
- A valid proof of purchase (receipt or order confirmation) must be provided.
- Custom-built or special-order items are non-returnable.
- Items that have been installed, modified, or damaged due to misuse are not eligible for return.
Refund Process:
- Once the returned item is received and inspected, we will notify you of the approval status.
- Approved refunds will be issued to the original payment method within 7-14 business days.
- Shipping and handling fees are non-refundable.
- If the return does not meet our policy requirements, the item may be sent back at the customer’s expense.
2- Exchanges
We offer exchanges within 3 days of delivery if:
- The product is defective or damaged upon arrival.
- You received an incorrect item.
- You wish to exchange for a different model (price differences may apply).
If the requested replacement product is unavailable, you may opt for a refund or store credit.
3- Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or an incorrect item was sent.
- We recommend using a trackable and insured shipping service to ensure safe delivery.
- YACOOB Electric is not responsible for lost or damaged returns due to poor packaging or shipping issues.
4- Warranty Policy
At YACOOB Electric, we stand behind the quality of our products. Our warranty covers manufacturer defects for a period of 1 year, depending on the product category. Please check the product listing or your invoice for exact warranty details.
Covered by Warranty:
- Manufacturing defects in materials or workmanship.
- Electrical malfunctions that occur under normal use conditions.
Not Covered by Warranty:
- Damage due to improper installation, misuse, or unauthorized repairs.
- Issues caused by power surges, accidents, or natural disasters.
- Normal wear and tear, such as discoloration, scratches, or external damage.
- Accessories, batteries, and consumables (unless specified otherwise).
To request a warranty service, please contact us with proof of purchase and photos/videos of the issue.
5- Installation & Support Services
- We offer professional installation services for eligible products.
- Improper self-installation may void the warranty.
- For installation inquiries, contact our support team.
6- Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.
- Provide clear photos or videos of the issue.
- We will arrange for a replacement or full refund at no extra cost.
- If a replacement is unavailable, store credit or a refund will be issued.
7- Contact Us
For any return, exchange, warranty, or service inquiries, please reach out to us:
📧 Email: [info@yacoobe.com]
📞 Phone: [+962 791590036]
🌐 Website: [www.yacoobe.com]
8- Stay Connected & Discover More
At YACOOB Electric, we provide innovative electrical solutions for homes and businesses. Stay up to date with our latest products, promotions, and expert tips!
📲 Follow us on:
🔹 Instagram: [@YACOOBElectric]
🔹 Facebook: [YACOOB Electric]
🔹 Website: [www.yacoobe.com]
Thank you for choosing YACOOB Electric – Powering Your Future!